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FAQ's

FAQ
Below find the answer to your questions:
1)       Q: What is the customer service number?
A: 1-562-805-5732  Our entire staff are fully bi-lingual (English/Spanish)
 
2)       Q: What is Kurvas BY KM INC. email?
A: kurvasbykminc@gmail.com
 
3)       Q: What are your customer service hours?
A: Monday-Friday 11:00am-6pm PACIFIC TIME / SATURDAY & SUNDAY - CLOSED
 
4)       Q:  I sent an email and why I have not received a response?
A: We have a high volume of daily emails and can take up to 24-48 hours to respond, but we do not guarantee a quick response.
 
5)       Q: Do you do wholesale?
A: Yes, You can email us at WHOLESALEKURVASBYKMINC@GMAIL.COM and we will provide you with a wholesale list via-email.
 
6)       Q: What is KURVAS BY KM INC. wholesale email?
 
7)       Q: Do you REFUND?
A: No, We do not make any refunds.
 
8)       Q: My exchange still did not fit can I get a 2nd exchange?
A: No, our policy is very strict and we do not exchange or accept returns for hygiene reasons.
 
Q: What is your exchange policy?
A: Please visit or Exchange Policy Page.
 
9)       Q: What is the best size for me?
A:  All of our items have a size chart online and we recommend you take your time to review.
 
10)    Q: How do your sizes run?
A:  Our products are 100% manufactured and made in Colombia and run small We recommend you order according to your fitted shirt size for tightest cinch , or use our size chart and choose the closest size to your measurements.
 
11)    Q: What are your prices?
A:  Every product has a different price, please see the list of products. All prices listed are subject to change.
 
12)    Q:  I selected the wrong size, color and/or style etc. can it be changed before shipping?
A:  No, Due to us having a high demand we are not able to make changes before orders are shipped. (PLEASE MAKE SURE THE SIZE YOU HAVE CHOSEN IS THE CORRECT SIZE FOR YOU, COLOR & STYLE ONCE YOU SELECT CHECKOUT THE ENTIRE SELECTED ITEM IS WHAT WILL BE SHIPPED).
 
13)    Q: I placed my order and made a mistake on the shipping address can you change it before it is shipped?
A:  No, We are not responsible for not providing correct address at time of purchase, we will not change shipping addresses , your order will ship to the address submitted.
 
Q: I havent received my order?
A: If the tracking number belonging to your order indicates delivered at address provided;
Please Note:

* We are NOT responsible for any lost or stolen items from your mailbox. After it has been scanned delivered, you are responsible for it. * 

 
 
14)    Q: I received the incorrect item or size from KURVAS BY KM INC.?
A: Contact customer service at 1-562-805-5732  or email us at kurvasbykminc@gmail.com you have 48 hours to do so.
 
15)    Q:Where are these made?  
A: Our products are 100% Colombian and are made in the factories in Bogota, Colombia.
 
16)    Q: What is the material they are made of?  
A: Our Deportiva/Sport Cincher is all Cotton, has two rows of hooks, and has 3 plastic wires to compress.
Our Latex style is All Latex, has three rows of hooks, and has no wiring.
Our full body Faja is all Cotton.
 
17)    Q: What is the length of the short ones AND the long ones.    
A:  The Deportiva/Sport Style (short one) is 1 inch and a 1/2 shorter than our Latex Style.
 
18)    Q: What is the difference between the Latex and Sport Cincher?
A: The difference between both is that the Sport Cincher is shorter than the latex style. By 1 inch in a half. You can work out with both and they are both as effective.
 
19)    Q: Can I work out with the Latex waist trainer?
A: Yes you can work out with the Latex Style Waist Trainer for optimal results.

20)    Q: I'm not sure if I would order from your site?
A: If you are still unsure of ordering after all your questions were answered
we have no problem at all. If you still wish to order feel free to visit our list of products.
 
 
 
Thank you, 
Kurvas Team
 

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